You've either used a card that has expired or one that isn't from a region that currently offers Disney Plus. This one is a case of checking your payment details, especially if a new payment month is due to begin.
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Please re-enter your credit card information or use another form of payment."ĭisney suggests checking your postal/ZIP code is correct the security code on the back of your card is input correctly the billing address matches your home address (if applicable), and whether the expiration date is the same as what it says on your card. Whether you're renewing or starting a Disney Plus sub, there are times when you're trying to pay and instead get the error message: "We could not complete your payment request using the credit card information you supplied.
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'We could not complete your payment' solution: how to fix Disney Plus credit card issues The Disney Plus Help Centre, as noted above, is another great resource. If all else fails, make sure you contact the Disney Plus Help account on Twitter, as they might be able to let you know if there are any problems or planned maintenance in store. Finally, if you’re in a region that doesn’t currently have Disney Plus and you’re using a VPN – that might be the cause of the flood of error messages. Also, check your internet settings/router in case that’s the problem and even try different devices, including your consoles and mobile if possible. You should log out, close the app, then log back in.
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